Return Policy - Online

DON'T LOVE IT? WE'LL REFUND IT!

We are more than happy to exchange or give a full money back refund (back to how you originally paid) on any garments purchased online - yes even Sale goods!
14 day return period - non sale.
7 day return period - sale.
Aussies you get 20 days to return since it takes a bit longer to get over the ditch back to us.
Accessories are non refundable.

NZ returns

1. 1. Find your Shipping Notification Email "It's on its way" from info@preen.co.nz, click the Tracking Link (near the bottom of the email).
2. 2. Put your email in to request a return postage, this will be will be emailed to you automatically.
3. 3. Print the label out.
4. 4. Package your parcel up with your returns form included (on the back of your invoice), attach the label.
5. 5. Drop the parcel at your nearest Post Shop OR Book a courier online to pick up from your house https://www.nzpost.co.nz/tools/bookapickup/address.
6. 6. We will email you once your return has been processed and refunded to your original credit card; please expect this to happen 1-2 days after we receive it. If you bought via ZIP/Afterpay we will notify them of your return.
7. 7. Depending on your bank, the refund may take a few working days to show up.

NOTE: All items must be in original condition, unwashed, unworn, with original tags attached and returns form included. Otherwise, they will not be accepted and posted back to you.

The garments need to be received back with us, within 14 days of receipt (non-sale) or within one week for sale goods. To ensure this happens, please send back asap - the earlier the better as the garments would love to find new homes. If you are lucky enough to be away on holiday or out of town when your order or delivery happens, please remember the return period still applies.

NZ Returns are $7 for anywhere in NZ, and this will be deducted from your refund. This is a great price and so easy for you! Plus, it's tracked! Please note you will need your own printer if you are to use this return method. If you wish to send yourself via a trackable method, you are more than welcome to do so at your cost.

Original shipping cost will not be refunded.

Australian returns

1. 1. Email us at info@preen.co.nz (if using our return service cost of $15 NZD deducted from your return)
2. 2. Package your return up with the returns form included.
3. 3. Follow our instructions back by email OR if sending yourself please send via trackable method to:

Preen Returns
208 Stafford St
Timaru 7910
New Zealand

1. 4. We will email you once your return has been processed and refunded to your original payment method; please expect this to happen 1-2 days after we receive it.

The following conditions do apply.
The garments need to be received back with us, within 20 days of receipt.
We cannot accept responsibility for goods lost in return, so please use a trackable method of return if you choose to use your own.

All items must be in original condition, unwashed, unworn, with original tags attached. Please include the returns form that was included with your shipment.

Please note: No returns available on sunglasses, jewellery, and specific items noted on the individual item. Please read the description.
If your return does not meet the above conditions, we will not accept it, and it will be posted back to you.

Need to EXCHANGE?

Email or call us 03 6869250 as soon as possible so we can put that size aside for you so no one else can buy it. If you wish to use the NZ prepaid postage and you don't have any returns we can deduct this cost from, you will need to call us to put the $7 credit card payment through or include in your return. Please email a request for a prepaid postage label.

We do not charge you further for postage to get the exchange back to you.

Purchased goods on SALE online?

We are still more than happy to refund or exchange any sale items as we know shopping online can be tough, but the time frames are a little stricter. Please courier back to us within 5 days of receipt or sooner if you can. We really appreciate it.

PURCHASED INSTORE?

Please note this returns policy is only relevant to items purchased online, not in store. In-store, you have the fantastic opportunity to try before you buy. Hence why we have a no returns policy on items purchased in-store. But we do really want you to be happy - so if you simply change your mind - we do allow you to exchange full price items within two weeks of the original purchase or return for a store credit with a 3-year expiry. Sale purchases are final - no exceptions.

Your rights under this returns policy are additional to the Consumer Guarantee Act 1993.